Frequently Asked Questions

 
What is the Average Clause?
The “Average Clause” means that if your property is underinsured, your insurer will only cover a portion of your claim. E.G: If the actual value of your home is $200,000. Your sum insured is $100,000 (you only insured 50%). You have damages of $40,000. Your insurer will pay the 50% of your damages, which is $20,000.
What is a deductible/Excess?
An Excess/Deductible is the portion of a claim that you, as the policyholder, are responsible for.
What does a 2% catastrophe deductible mean, and when does it apply?
A 2% Catastrophe deductible means that in the event of a major loss, you are responsible for paying the 2% of your home’s insured value. E.g: If your home is insured for $200,000, your deductible would be $4,000. In the vent of a catastrophe, you would be responsible for $4,000 of that claim.
Does the 2% deductible apply to all perils?
The 2% deductible applies only to specific perils, while some perils carry no deductible at all.
What is the maximum amount payable under this policy for a liability claim?
The Company's liability for any one accident, or a series of accidents arising from the same occurrence, is limited to $250,000.00.
What is the difference between building and contents insurance?
Building insurance covers the structure of the property.
Contents Insurance covers personal belongings and items inside the property.
How do I determine the value to insure my property?
Buildings should be insured for their full rebuilding cost, while contents should be insured for the cost of replacing the items.
Can I pay my insurance premium in installments?
Yes, you can pay your insurance premium in installments. We offer flexible payment options through our premium financing partner Solis, which allows you to spread the cost of your policy over monthly payments.
What is a Voluntary Excess?
It’s an additional amount you choose to pay toward a claim, on top of the required excess, when making a Motor insurance claim.
What is the difference between Comprehensive and Third-Party coverage?
Comprehensive: Covers damage to your vehicle as well as liability to other to others.
Third-Party: Covers your legal liability for damage or injury caused to others but does not cover damage to your own vehicle.
Can anyone drive my insured vehicle?
Yes, if your policy is an open policy. However, you should always verify that the driver is authorized under the terms and conditions of your policy.
What does travel insurance cover?
Coverage may include medical emergencies, trip cancellation, baggage loss, travel delays, and other travel related risks.
What is Business Interruption Insurance?
Business Interruption Insurance helps cover loss of income and certain ongoing expenses when business operations are disrupted by an insured event.
What documents are required for a quotation?
Requirements vary by product but may include profession, age, driving history, valuation, or details about the property or business being insured.
How can I contact the Claims Department?
You can contact our Claims Department by phone: 758-458-8217, email: claims@mcg-insurance.com, or by visiting our office for assistance with reporting and managing your claim.